There are two way's to get there.
From within Family Tree Maker, click on Help, from ANY Workspace, then selecting Online Help Center.
That will take you to the Ancestry.com Knowledge Base website. You will get to the SAME page, from the Get Help link on Ancestry.com's WebSite.
This is where you enter a KEYWORD for the Online Help Center to search. I found that one word will find what you are looking for. The goes for any issue with Ancestry.com in general AND Family Tree Maker specifically.
If this case, I entered Install
As of today, it returned 110 articles.
You would browse down through the articles that best describe the problem or question you might have.
This Blob Post is a summary of the articles that I would suggest you follow. They are all on this list, AND the KEYWORD search can be the Article Number that will be part of this Blog post.
This blog post was NOT created to provide step by step instructions, but only to point out a couple of specific things to look for and a high level summary of the steps that can be taken.
5250 - Issues installing Family Tree Maker - Keyword Search 5250
One Key thing to check, as described in the article is:
Confirm windows is up to date which says
Check for any Windows Updates that may be available and pay particular attention to any that may relate to the Microsoft .NET Frameworks
Another Key point is Avoiding conflicts with other software
This would include, but not limited to the disabling and turning off any computer anti-virus software on your computer.
Windows Vista & 7
There are other steps in that article and don't forget to turn your anti-virus software back on when you are done.
4400 - Uninstalling Family Tree Maker 2008-2012 - Keyword Search 4400
4848 - Manually uninstalling Family Tree Maker 2010-2012 - Keyword Search 4848
Before manually removing the program, please do the following: - Keyword Search 1917
Windows XP, Vista or 7
Reasons for a Manual Uninstall of Family Tree Maker 2010-2012
Manual Removal Steps
Clear out registry items that Family Tree Maker 2010-2012 created
1917 - How to perform a clean boot of Windows - Keyword Search 1917
Windows XP, Vista or 7
There is a useful Software Program Uninstaller that has worked
Revo Uninstaller Pro - Uninstall Software, Remove Programs easily ...
Revo Uninstaller Pro helps you to uninstall software and remove unwanted programs installed on your computer easily! Even if you have problems uninstalling ...
There is a Free Version on that website for your consideration
Copyright © 2013 by H R Worthington