Tuesday, June 17, 2014

Ancestry.com's Website

UPDATE (4:15pm PST): The Ancestry websites are coming back online. Please clear your cache and your cookies, then try logging in.
A couple items to note: (1) You may experience intermittent issues with Search and Trees. Please be patient, we are working to restore the website(s) fully and this will take time, (2) Images are loading slowly so we recommend you save them to your Shoebox for now, (3) If you are using Family Tree Maker, please switch to 'manual sync' so it does not try to sync your online tree for now. Give this a little time.
Thank you once again for your patience and support during this DDoS attack on Ancestry.

UPDATE (2:30pm PST): Still working on it.

UPDATE (12:30pm PST): We were able to bring the site(s) back online, but have experienced another outage. Please bear with us as we work to restore all services.
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Ancestry.com is back online. Please know you should now be able to access all Ancestry and Find A Grave websites, though you may experience issues intermittently as we continue to work through bringing the sites back up to full capacity.

AN UPDATE FROM OUR CTO, SCOTT SORENSEN
Around 1:30 p.m. MT on Monday, June 16, 2014, attackers targeted Ancestry with a Distributed Denial of Service attack (DDoS). During the attack, Ancestry websites along with the Find A Grave website were clogged with massive amounts of bogus traffic that took the sites down.
We want to apologize for the inconvenience this has caused and also thank you for your amazing support, as this may have interrupted some of your family history research. We understand how frustrating this can be for our customers, and please know that it was just as frustrating for us too. We appreciate your patience and support as we dealt with this unfortunate incident against Ancestry.
We have since neutralized the DDoS attack and our services have been up since 11:00 a.m. MT today. You should now be able to access all Ancestry and Find A Grave websites, though you may experience issues intermittently as we continue to work through bringing the sites back up to full capacity.
Your data was not compromised by this attack. This attack overloaded our servers with massive amounts of traffic but did not impact or access the data within those servers. No data was impacted in any way.
I would like to thank the Ancestry Web Operations team for working really hard throughout the night to restore the Ancestry and Find A Grave services and build the defenses necessary to mitigate future attacks of this sort. Our Web Operations team is closely monitoring the situation in case the attacks resume and we’re doing everything in our power to protect our websites from situations like this in the future.
Thank you.
Scott Sorensen
Chief Technology Officer

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