Thursday, January 5, 2017

Family Tree Maker - GETTING A REPLACEMENT COPY

From the MacKiev Family Tree Maker Newsletter:

GETTING A REPLACEMENT COPY
For any users needing a replacement for FTM 2014 or Mac 3, we have set up a completely automated online Replacement Center. Whether you've had a hard drive crash, are moving to a new computer, or just need to reinstall FTM but your activation code doesn't work anymore, you can use the Replacement Center 24 hours a day to get a fresh copy. Here's how:
Getting a Replacement Download
1. Go to support.familytreemaker.com.
2. Click "for additional assistance" at the bottom of the page.
3. Click the Replacement Center tile.
The Replacement Center checks that you have a copy of FTM 2014 or Mac 3 registered with Ancestry and then provides you with a free fresh link by email. You will also be given an option to purchase a backup disc for $10 or our new natural wood USB backup drive for $14. Note that what you get will be a full free-standing installer, so it won't be looking for your old copy, a disc, or anything else.
You will also notice that the replacement copy installer doesn't ask you for an activation code. That's because we don't use them. Why? Well, we don't like them ourselves, so we decided a long time ago we weren't going to torment our customers with them. Instead, we use this old-fashioned thing called the honor system. It's been working pretty well for us for more than two decades now, so don't expect us to be changing that any time soon.
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