Issues with Ancestry Login in FTM 2017 and FTM 2019 RESOLVED - 12/20/2021

From the Family Tree Maker Support Page

Issues with Ancestry Login in FTM 2017 and FTM 2019 RESOLVED

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Copyright © 2021 by Cousin Russ

User Question: Work Around for Sync Issues

Hers is the Question:

Work Arounds for FTM 2107 et al Regarding sync issues with Ancestry

No Work Arounds. However, with FTM2017 (1480),the current, up to date version, you can keep your eye on the FamilySync Status in the upper right corner of ALL Workspaces

Right at this moment, it is Amber. 10 minutes ago, it was Green. I only use the FamilySync feature when it is GREEN.

You can also see this in the Plan Workspace, Left Panel, mid way down the screen.

and in the upper right of the same Workspace

Check the status on the FamilyTreeMaker Support Website

https://support.mackiev.com/336868-Sync-Outages-for-FTM-2017

Or get into a LiveChat with FamilyTreeMaker Support

https://support.mackiev.com/597357-Live-Chat-Service

But read:

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Copyright © 2018 by H R Worthington

Family Tree Maker - Technical Support - Live Chat

Never thought to blog about this, sorry to take so long.

If you have a problem with Family Tree Maker, the first place to visit is the Live Chat that Software MacKiev provides.

The Live Chat Hours are currently open 24 Hours a Day, 7 Days a week.

It is not a telephone number, but is probably better than a telephone call, because you can set up a Transcript of the Live Chat "conversation".

This is the Live Chat screen, and in the lower right is a conversation I am having now. And the End of my Chat, I will receive that transcript with the steps I may need to do, following our conversatoin.

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Copyright © 2017 by H R Worthington