No Hints from Ancestry, but most had Hints that there are Profiles on FamilySearch for most of them. I like that option, because it tells me that my data may be correct. I have blogged about how I use the FamilySearch match feature before.
But WHY no Ancestry Hints.
I went to the Plan Workspace, because I thought this file was uploaded and sync'ed to Ancestry and that I have been working on my 5,000 hints from this file before.
No Connection ???
But, there is a link to the Ancestry Member Tree.
What is going on here ?
Then I looked in the upper Right Corner of the Plan Workspace to find the answer.
I was no longer looked it.
This is not a bug, this is not a problem, it was a change in the interface between Family Tree Maker and Ancestry.
Easy fix ... Log In.
AND I have the 2-Step Verification turned on. All part of helping keeping our information safe.
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Copyright © 2019 by Cousin Russ
didn't work for me. I have FTM 2019 on two computers, both set the same, no leaves on one of them, on the computer that doesn't have leaves the top right box only has "upload to Ancestry, download from Ancestry, and Log out. The computer that has leaves The box has Sync now,Sync Options, unlink Tree, Show hints, View linked Ancestry Tree, and logout
ReplyDeleteEd,
DeleteOne problem, You an Upload and Link ONE FTM FILE to ONE Ancestry Member Tree.
What you described is as it should be. The 2nd PC, without the Linked AMT will NOT have Hints, as it does not have the source of hings (the AMT)
Bottom line, you can NOT work on the SAME File and AMT from two computers. One Computer FILE to ONE AMT.
So, the 2nd computer, you would have to upload a sync to a NEW AMT
(AMT - Ancestry Member Tree)
Russ
I have read your information and the previous comments but none of it relates to my 'No Hints' issue.
ReplyDeleteLogged in. Syncing fine. One computer. One installed version of FTM 2019. One linked tree. Family Search hints. No Ancestry hints. Plenty on hints on the online tree.
Thank you for any information as to why this may be so.
Terri,
DeleteIn the Plan Workspace, about 1/2 way down the Left Panel, is there a Link to your Ancestry Member Tree (AMT) ?
In the AMT, select All Hints, how many Record Hints are listed?
Next, Tools, Options, are Ancestry Hints ON?
In the People Workspace, Left Panel, at the Top are HINTS ON ?
Russ
Hi, thank you for your very quick reply. :)
DeleteMy FTM tree is linked to my AMT.
I have quite a number of trees - this one is one of two Q&D trees I am using to research DNA matches - different lines.
They are both private and unsearchable. The other tree has Ancestry hints in abundance.
This one has none though everything that should be ticked and on is ticked and on.
Re how many Ancestry hints - probably hundreds though it shows 99+.
Just to let you know, I am quite an experienced researcher with 20 odd years on Ancestry and 9 years with FTM, with a short break after Ancestry sold to McKiev while I tried other desktop programs - which I ultimately didn't like so came back to FTM in 2017.
DeleteTerri,
DeletePlease answer my question about THIS specific AMT. How many Hints are there in the ALL Hints screen?
What is Q&D trees? Don't know what that means..
remember ONE FTM FILE to ONE AMT.
Again, please have this Specific FTM File Open, click on the Link to the AMT, select All Hints and post how many Record Hints are shown.
Russ
Terri,
DeleteAre you using FTM2019 or FTM2017 ?
Russ
As per my first comment I am using FTM 2019.
DeleteQ&D = Quick and Dirty to establish DNA connections. Hence why it is private and unsearchable. I am only trying to find the link between myself and a 3rd cousin.
As previously noted, I only have one FTM tree linked to my online tree.
460 Hints.
Terri,
DeleteThank you for clarifying your information.
Please compact and back up your File, then do a SyncNow, then see of the Hints appear.
Russ
Hi Russ,
ReplyDeleteIt was already in sync as I always sync and compact before closing, so I just compacted but with the extra step of extended analysis.
The hints are there. :D
I have no idea what the issue might have been but I will remember the extra step in the future.
Thank you very much for your help and direction and hopefully this might also be of help to others who may have the same issues.
Have a great day. Terri
Terri,
ReplyDeleteAlways to the Compact (Extended Analysis) and Back Up. Then Compact again until you are at 0.0%, then SyncNow
Glad it's resolved.
Good luck,
Russ
I seem to have had the same problem as Terri. I am using FTM 2019. I see the Ancestry leaf indicating a hint but upon clicking it, a blank field comes up. I have compacted (twice to get to 0%), backed up my tree and synced (so I know I am connected to Ancestry and Ancestry to FTM. When I discovered this new problem, I had added only 10 new names and info since the last double compact to 0%, back-up and sync but I did it again anyway. Still seeing a blank field but before the blank field comes on, a box indicates there IS a hint and maybe some tree matches. But I cannot get to them. According to Ancestry, I have a total of 224,369 hints available though only 1 with this particular name. I just changed to another name and again found a blank field BUT I can find that hint information when I go to Ancestry on another screen. I hate to think I will always have to do that.
ReplyDeleteDavid
David,
DeleteIn FTM2019, People Workspace, Tree View, you see an Ancestry Hint, in the center panel where the Hint is, it should open, just below the Leaf, a link that tells you how many Ancestry Hints that profile has. Do you see that ?
Now, clicking on that link, you should be taken the the Web Search Workspace, there you will see links to that number of hints.
Russ
I wrote earlier and wanted to tell you not to worry. FTM told me (how to) empty my CEF cache (not something the average person knows about, I imagine)and that seemed to solve the problem.
ReplyDeleteThank-you.
David
I recently bought FTM 2019 from the MacKiev website. I had been using FTM 2012 and decided to get a new version (I did not get the upgrade, I got the full version).
ReplyDeleteWhen I first did all the log-ins for FamSearch and Ancestry, the hint functions and merging the hint data from the external sources worked fine.
Now (after only about three days of use), every time I click the leaf to look at the hints from Ancestry, it will not let me use the merge feature at the bottom and keeps displaying a page that says I need to log into or join Ancestry.com. When I sign in via the pop-up window, the hints disappear and it displays a primary blank boxed search page. If I go back to the list of Ancestry hints, it again shows the "not logged in" image at the bottom.
The top left icons show that I am, indeed, logged in to Ancestry and FamSearch.Org.
Any ideas?
SiouxSays,
DeletePlease check the Plan Workspace to make sure that you are Logged Into both Ancestry and Family Search. (upper right corner of the screen). Just like the 2nd image in the blog
Russ